Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit makeitneutral.com or use our service via our partners. We use your personal information accordingly to the GDPR, EU 2016/679 and the laws of Estonia.

What do we collect?

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. Additionally, as you browse the Site, we collect information about the individual web pages that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. You can find more information about cookies and how to disable them here.

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

We collect personal information like:
– Name
– E-mail
– Country
– Phone number

How we use your information?

When you purhase something from our store, buy a tree via our partners or cooperate with us, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and email address. We save this information in order to have a record of who has made donations or purchases, to aggregate total trees per person, and so that we can send out Certificates, location of the trees planted and receipts as needed. We will never trade, share, or sell your personal data with anyone. Should we become aware of any kind of breach in our data systems where your personal information may be compromised, we will immediately notify you.

When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

We also use the Device Information mentioned above to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We also use Google Analytics to help us understand how our donors use the Site. 

Additionally, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

Marketing

When you provide us with personal information to complete a donation or transaction, sign up for our newsletter, sign up to become a business partner, or join our network of planting partners, your information will be stored in our email platform so that we can send you project updates, news, or other messages via email. When you take certain actions, such as submitting your first donation as a new business partner, you will be tagged in our system to receive some automated communications based on those actions. This helps ensure that you get only the most appropriate emails, and that we can properly categorize individuals to receive content relevant to you. Our emails are generally sparse and we take care not to bombard you with too much information or marketing. You can unsubscribe at any time at the bottom of any email, or simply contact us at info@makeitneutral.com in order to be removed from these lists.

Consent 

If you would like to withdraw your consent or request that we delete your personal information at any time, you may contact us at info@makeitneutral.com to let us know.

Being a European company, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us.

Additionally, as a European company we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will not be tranferred or shared outside of EU.

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. We will never disclose your personal information publicly.

Payment

Payment solutions are provided by Montonio finance (https://montonio.com/). All payment data is encrypted.

Third-party services

In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your donation or purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

When you click on links on our Site, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Where a Data Subject is located in the European Economic Area, that Data Subject’s Personal Data will be processed by Shopify’s Irish affiliate, Shopify International Ltd. As part of providing the Services, this Personal Data may be transferred to other regions, including to Canada and the United States. Such transfers will be completed in compliance with relevant Data Protection Legislation.

Cookies (omnom)

A cookie is a small amount of information that’s downloaded to your computer or device when you visit certain websites. We use a number of different cookies on our website, all the details for which can be found here:
– Google services ( Analytics, Ads, Search console )
– Facebook marketing
– Instagram marketing
– Tik tok marketing
– Website analytics

Age of consent

By using this site, you represent that you are at least the age of majority in your country, or that you are the age of majority in your country of residence and you have given us your consent to allow any of your minor dependents to use this site.

What if we change our policy?

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our website is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

I want to learn more.

If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer: privacy@makeitneutral.com or our support team at info@omakeitneutral.com.